Been in an accident
I've had an accident & my insurance company want to send it miles away to a garage I don't know, is that right?
No under an agreement with both the Insurance Ombudsman and the Office of Fair Trading (OFT) you are free to choose your own repairer.
I have tried, but they tell me it may delay my repair by up to 2 weeks?
It may delay your repair, but usually by no more than a couple of days. If your car is unroadworthy, we will supply you with a free loan car (subject to cover & availability) to keep you mobile for the duration of your repairs.
Not being tied to Insurance contracts we use only genuine manufacturers parts, whereas contracted garages may be forced to use non-genuine parts under the terms of their contracts, sometime when your car is as little as 2 years old.
We also fully guarantee all repairs for at least the remainder of your manufacturers warranty.